About Us

The year was 2008… or how about SpicesInc.com is fast becoming America’s… well isn’t that how all great stories get their start?

Well the truth is SpicesInc.com really came about because of the perfect storm so to speak. SpicesInc.com was founded by me, Greg Patterson, and I have a tremendous amount of passion for a few things in life:

I love to eat healthy food and a lot of it - easily having 6-7 meals each day
A deep knowledge about food --- having run multiple restaurants (from casual to fine dining) across the country from New Orleans to California
How to grow a business – having worked and been a managing partner for multiple fast growing, and very successful, catalog and internet companies over the previous 16+ years (including two that made it on the INC Magazine's fastest growing privately held companies list)
A fanatical commitment to a healthy lifestyle --- working out 5 to 6 days per week
It is important that companies give back

Several years ago this fanatical passion for food and healthy eating led me to explore a variety of food trends from across the globe and the recipes that I wanted to sample for himself and to prepare for friends and family. I was continuously being frustrated by the limited selection (and the quality) of spices that were found in our local grocery stores and we had no decent local spice shops (not living in a large metro area). More disappointment came in the online shopping experience from retailers that may have understood how to be very successful at operating retail stores but certainly not in providing the ideal online shopping experience (i.e. slow delivery times and outrageous shipping charges) that I knew was critical to the increasingly sophisticated online shopper with the refined palate.

In 16+ years running a wide variety of businesses in diverse fields ranging from gardening supplies to aftermarket European auto parts to pet products, I became keenly aware that each of these businesses shared some common characteristics – they each had customers that were very well informed, incredibly passionate about their hobbies and demanded outstanding customer service.

So Spices Inc. will strive to offer the best selection of top quality spices (including organic), chiles, dried herbs, seasonings (including salt free), rubs and in some cases we'll even look for Fair Trade products (if they make sense from a cost standpoint). But just as importantly we will give best service online.

This means providing you with choices - offering 8 sizes for just about every product so that you can choose the size that makes the most sense to you – from small 1 oz. resealable bags for light usage and maximium freshness (or just to sample something new) --- up to 5 lbs. bulk bags for a small business.

You are also given several shipping options --- orders over $35 shipping for FREE and for orders under $35 you can choose to ship FedEx Ground for just $6.99 or if you aren't in a big hurry (and want to save a few bucks) you can choose Economy shipping. These are delivered by the post office (these take an addiitonal 1-3 days to be delivered).

We know that the key to a great business is in hearing what you are telling us and in paying particularly close attention to the little things that matter the most. Based on this feedback we are constantly adding and tweeking product selection, shipping options and even packaging.

Certainly quality is of paramount importance so at SpicesInc.com we have put a great deal of focus on ensuring that our suppliers are our partners and they must have the absolute highest standards and not necessarily the cheapest price. We also demand that orders get delivered to our customers as quickly as possible. In order to do this grind our spices and mix our blends frequently (daily in many cases). We also beileve that the spped at which our customers receive their orders plays a critical role in determining if they are going to order with us again so we ship the same day that we receive your order (for 95% of all orders received before 1:00pm ET M-F)

We also feel tremendously fortunate to live in this great country but we know that it is far from perfect. Millions of children, seniors and hard-working adults go hungry every single day. Some for several days and that just isn't acceptable. So starting on July 10, 2010 we will begin donating 1% of all sales to Feeding America. They are the largest charitable domestic hunger-relief organization in the US. They provide assitance to more than 25 million people each year by distributing more than 2 billion pounds of food and grocery supplies.

Our vision is simple yet crystal clear:

You are becoming increasingly knowledgeable about (and more adventurous in trying) authentic ethnic foods and will continue to explore these food trends online.

You can tell the difference between a mediocre company and a marvelous one.

We have a responsibility to give back and to make our communities better.

You will buy from the company with the best selection, service and value.

You will spread the word about trully great service.

SpicesInc.com will be that company.

Our mission is for SpicesInc.com to become an online service leader. We know that if our customers associate the us with quality spices and best-in-class service, then we will be a healthy and profitable company.

It is simple to explain our core values – it isn’t that we are a spice company that gives great service it is that we are a great customer service company that happens to sell spices and wants to give something back.

If you ever feel that we are not living up to this level of service then email me at gpatterson@spicesinc.com or call this number 570.394.9042 it is my personal cell phone number.

Thanks

Greg Patterson
Founder,