In the philosophy of business management, Peter Drucker, one of the architects of modern management theory and practice, says, 

Roger L. Martin, the conceptual business thinker who champions integrative thinking, advises businesses to,

While these are great ideals to have, we're a business and have to operate on something other than philosophy. We’re a business of numbers, and our numbers reflect more than just the bottom line. Our numbers are shaped by our customer base, who know that we value their time and energy and provide them with the service they deserve.

For these reasons, every one of our associates places tremendous importance on the following numbers.

Our production team packages and sends out 99.1% of all orders placed by 3:30PM ET on the same business day.
This is critical to the growth and vitality of small food businesses that need to maximize inventory turns, have small backup product storage areas, or have tight production schedules.

89.6% of our B2B orders come from repeat customers. We know that by taking care of our customers, nearly 9 of every 10 customers will continue to buy from us. The remaining 10.4% of our customers comes mainly from new, smaller food businesses that have searched out our services and are looking to give us a try. Once we work with a customer, we're confident that our team will build a strong business relationship that we can enjoy for years.

Each product goes through a minimum of five quality checks before it goes out the door. In addition, seasoning blends go through two more checkpoints, and chile peppers have one added screening.

That’s not a typo. Less than .2%—not quite 2 out of every 1,000—orders come back to us because of quality concerns. This reflects in the products we carry. Our demanding food business customers need high-quality products that they can rely on. Every. Single. Time.